Lufthansa was chosen as “Best Airline in Europe” and “Best Western European Airline” for the third straight year. The award was presented this year at a Skytrax ceremony held within the context of the Le Bourget aviation and aerospace exhibition in Paris. SWISS and Austrian Airlines also notched up successes and were each given one award.
Austrian received the award for its catering in the Premium Economy Class – “Best Premium Economy Class Onboard Catering” and Swiss in the category “The Worlds Best First Class Lounge” for the outstanding SWISS Lounge in Zurich. Skytrax, the market research institute specialising in aviation, had previously surveyed some 20 million passengers from over 160 countries worldwide.
“To be given four awards by our customers is both an honour and an incentive. In particular, our colleagues in the cabin, cockpit and on the ground can be very proud of this. They are the ones who keep our premium promise day after day,” says Harry Hohmeister, Member of the Executive Board and Chief Commercial Officer Network Airlines of Lufthansa Group AG.
The Lufthansa Group continues to consistently focus on innovation. Lufthansa, SWISS and Austrian have launched the biggest product offensive of all time and are investing a further 2.5 billion euros in new seats in all classes, a significantly larger lounge offering and the expansion of digital services. The aim is to provide customers with an even more personalized service.
The market research institute Skytrax carried out the survey designed to evaluate the offering on board and the services provided by the airlines at the airports. Skytrax has already been implementing the annual poll of passengers since 1999. All detailed results of the World Airline Awards can be found at www.worldairlineawards.com.